Free shipping on all orders within South Africa. We have a selection of trusted delivery partners who will deliver your purchase to your door.

Once your order has been processed and collected by our courier you will receive a notification that includes your tracking number.

We have a seven (7) day return policy, which means you have seven days after receiving your item to request a return where such goods are defective or unused/unopened.

To start a return, you can contact us at info@stereo-direct.co.za. 

Exceptions / non-returnable items

• Pre-order goods
• Pre-owned goods
• Goods previously used for demonstration purposes and which have been marked as such
• Goods which have incurred physical damage
• Sale items or gift cards.

Items sent back to us without first requesting a return will not be accepted.

Courier charged for unopened items that are returned will be for the your account.

You can always contact us for any return question at info@stereo-direct.co.za.

Items accepted for return

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not
• You will be entitled to indicate whether you wish to exchange the item or receive a refund.
• Should you elect to select a full refund, such refund will be made to you within 30 days of the date of acceptance of refund.
• We will notify you and either arrange for our couriers to collect the item from you or ask you to return the item to our current location, dependent on your original order’s shipping method.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it.

In order to provide you with the best possible prices, all items might not be in stock. Some of Stereo-Direct's products are imported on pre-order. Please allow approximately 3-6 weeks for delivery of items not in stock.

Once you have purchased your order online, you will receive an email within a few days, notifying you of your order's estimated delivery date. Do not hestitate to contact us if you have any questions.

VOUCHERS

1. All vouchers purchased from us are governed by these Terms.
2. No exchange, refund or change will be given for vouchers. Vouchers are not exchangeable, in full or in part, for consideration in cash.
3. Vouchers may only be redeemed for the specific product or services described on the voucher.
4. Vouchers are valid for the duration stipulated thereon, which shall not be less than 1 YEAR unless otherwise specified. However, price increases may affect the value of your voucher.  You or the recipient of the voucher will be liable to pay the difference between the voucher value and the increased price at the time of presenting the voucher.
5. We will not reissue damaged, lost or stolen Vouchers. 

DISCOUNT CODES

1. We may from time to time make discount codes available for redemption against products or services offered for sale on our website (“Discount Codes”).
2. Discount Codes are governed by these Terms.
3. We may with reasonable notice change and/or discontinue the availability of such offer.
4. No more than one Discount Code per person may be used and each Discount Code may only be redeemed once.
5. Only one Discount Code may be used per purchase.
6. Discount Codes are not transferable.
7. Unless otherwise stated, a Discount Code may not be used in conjunction with any other special offer or promotion.
8. Discount Codes cannot be redeemed against previous purchases.
9. Your use of a Discount Code may be subject to additional criteria.
10. Discount Codes cannot be exchanged for cash and no change will be given for Discount Codes.
11. Discount Codes may only be redeemed for the specific product or services to which it relates.
12. Discount Codes are only valid for a limited period, which we will communicate to you.
13. We will not re-issue damaged, lost or stolen Discount Codes.